Refund & Cancellation Policy

Last updated: August 29, 2026

This policy explains how subscriptions, cancellations, and refunds work at RealHedgehog. It applies alongside our Terms of Service and does not affect your statutory rights as a consumer under UK law.

1. Subscriptions and billing

Paid plans are billed through PayPal on a recurring basis (monthly or annually) at the price shown when you subscribe. Each billing cycle renews automatically until you cancel. Each cycle grants your plan's monthly credit allotment.

2. Cancelling your subscription

You can cancel at any time, with no cancellation fee:

From your dashboard, open Upgrade → Cancel plan; or
From your PayPal account, under recurring payments.

When you cancel, your plan stays active until the end of the period you've already paid for, and you will not be charged again. Your account then returns to the free tier.

3. Your 14-day right to cancel (digital services)

Under the UK Consumer Contracts Regulations, you normally have 14 days to cancel a purchase of digital services for a refund. However, because RealHedgehog is a digital service supplied immediately, when you subscribe and start using the Service (for example, by processing a video or spending credits) you expressly request that we begin at once and acknowledge that:

once the service has been fully performed, your 14-day right to cancel is lost; and
if you cancel within 14 days after having started to use the Service, we may deduct an amount proportionate to what has been supplied.

4. Refunds

Credits already used and clips already produced are non-refundable, as they are consumed on demand.
Unused subscriptions: if you subscribed within the last 14 days and have not used any credits from that billing cycle, contact us and we will refund that cycle.
Billing errors or a service fault: if you were charged in error, or the Service materially failed to work as described, contact us and we will put it right, including a refund where appropriate.

5. How to request a refund

Email support@realhedgehog.com from your account email with your request and the reason. We aim to respond within 5 business days. Approved refunds are returned to your original PayPal payment method.

6. Contact

Questions about billing, cancellations, or refunds? Contact support@realhedgehog.com.

This document is a general template provided for convenience and is not legal advice. Please have it reviewed by a qualified professional before relying on it.